Booking Your Candeeland Party
We can’t wait to host your special day at Candeeland! To secure your spot, we require a 50% non-refundable deposit at the time of booking. This confirms your reservation and lets us start planning a fantastic party for you! The other half is refundable up to 14 days before the event. Within 14 days, there is no refund. The balance is due at check-in on the day of the party.
Rescheduling Your Event
We understand that plans can change. If you need to reschedule your party, you may do so outside of 14 days for no charge (pending availability, of course!). Within 14 days you may reschedule for a Monday-Thursday time slot for no charge. Otherwise, it will be considered a cancelation, and you will forfeit your deposit and may rebook on a day of your choice.
Finalizing the Details
To make your party truly spectacular, we ask that you send us the final details, including the guest list and any menu adjustments or special requests, 24 hours prior to the event start time. This ensures we can meet your needs and deliver a party that exceeds your expectations.
Frequently Asked Questions
What is your schedule/itinerary for parties?
Our birthday parties follow a 2-hour itinerary. However, all parties include unlimited play time so you and your guests are welcome to stay and play afterwards for as long as you would like!
Our parties begin on the hour from 9am to 6pm on weekends (slightly reduced hours for weekday parties).
Here’s the itinerary, using the 9am time slot as an example:
Party Start Time: 9am
- Check in and pay your balance
- Guests check in and get grip socks – head off to play!
- You can put smallish items on a cart set aside for you – large items should stay in the car
Room Set Up Time: 9:30am
- You have half an hour to set up the room
- Use only the non-marking putty that we provide for hanging on the walls
- No tinsel, glitter, confetti, silly string or piñatas please!
- Clean up and take away decorations afterwards
Party Time: 10-11am
- Food, cake, presents 🙂
- If we are providing pizza or other food we will provide plates and utensils for that
- Please bring your own decorative plates and/or utensils for cake and/or other food you are providing
- No outside alcohol is permitted since we do have a beer and wine license
The later time slots repeat on the same schedule.
How many kids & adults can I bring to my party?
Our single party rooms fit 10-15 kids comfortably (up to 20 if they’re snug). Each room has 2 handmade picnic tables for the kids and some chairs around the outside. Depending on the number of adults you are inviting, there may not be room for all of them in the rooms themselves (the official room capacity of a single is 21 people). We suggest you limit your total party size to these numbers, or extra adults are welcome to hang out in the cafe right outside the party rooms or wherever they are comfortable.
The double room is double the size and twice the capacity. Single packages include 10 kids and double packages include 20 kids. Additional kids can be added for the per head rate listed for that package.
Can I bring my own food for my party?
We have a high quality fast and casual cafe with a menu that appeals to both kids and their grown-ups for reasonable prices. We have party packages that include pizza and you can always add other menu items as well. Part of our business model is to have our guests purchase meals, drinks and snacks from our cafe, and without that we can’t be successful overall, so if possible, please purchase your party food from our cafe.
We do allow families to bring a cake or cupcakes to their events in the private party rooms, and if you have specific dietary needs or other reasons that the food we provide does not work for your group please let us know and we will work with you.
Do you have storage available for my cake/food/drinks?
We do not have any extra storage space in our kitchen so we unfortunately cannot keep your food cold before, during or after your party room time. Please plan accordingly (ie no ice cream or ice cream cake!). You will have a dedicated party cart where you can store cake, presents, decorations, etc.
We strongly encourage you to purchase your party food from our kitchen. Not only does it support our new business (thank you so much!) but it means less work for you and less to prepare, coordinate and clean up afterwards!
Can I bring decorations for my party?
You are welcome to bring decorations for your kiddo’s party. You will have 30 minutes of set up time prior to your hour in the party room. We just ask that you only use the non-marking putty that we provide on the walls so you don’t damage the paint, and that you clean up and take away your decorations when the party is over. Please no tinsel, glitter, confetti, silly string or piñatas for the sake of our clean up crew!
What is your deposit and cancelation policy?
Parties are reserved with a $200 deposit. $100 is non-refundable and the other $100 is refundable up to 14 days prior to the event. Within 14 days there is no refund. The balance is due at check in on the day of the party.
We will need to receive final details including the total number of kids and any package or menu requests or adjustments by 48 hours prior to your party’s start time.
Can I bring some friends and have a party in your cafe area?
Out of consideration for our other guests, and because we offer private party rooms, we do not allow informal parties in our cafe or any other areas of our facility. This means no decorations, cake/cupcakes (we don’t allow outside prepared food outside of the party rooms anyway), presents, etc. We really want everyone to feel welcome and we love it when people choose to celebrate their birthday with us, but this is a slippery slope to go down so we need to be firm and make sure it doesn’t become a problem.
Perhaps most importantly, please do not “set up shop” at tables when you’re not actively using them so that they are unavailable for other customers, especially on our busy days.
Thank you for your understanding on this!
Do you offer discounts for large groups?
We love seeing more smiles at our facility. We offer discounts for school and child care groups and will consider other situations on a case by case basis. Please contact us (email fun@CandeelandColorado.com) and we will help you out!
Can I rent the facility for a private function?
At this time we are not booking full facility rentals. However, we do have private party rooms available for your event, with access to the play structures and other amenities. Discounts are available for weekday functions. Please contact us!
We’re thrilled to be part of your celebration, and we promise to make it a memorable one! Thank you for choosing Candeeland. Are you ready to get the party started?